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Prof. Dr Willem Mastenbroek
Prof. Dr E. van de Bunt
Drs C. Visser

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Negotiating as emotion management
Prof. dr. W.F.G. Mastenbroek
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Organizational behavior in historical perspective


Part 1: The taming of emotions
Willem Mastenbroek

The current high degree of self-discipline and control looks quite natural and selfunderstood. It definitely is not. Morerover our ways of emotion management show a close relation with patterns of power and dependency. This is another neglected area. How helpful is modern skill-training in its disregard of emotional drives and power differences?


Emotions in the workplace
From:Willem Mastenbroek
Date:11-09-2005
Contribute:Organizational behavior in historical perspective
Section:Personal Effectiveness
Type:Article
Response:Dear van der Zwaag

Thanks for your positive reaction. Indeed there exists much more material about the historical development of emotion-management. My contribution in ManagementSite is an effort to summarize the essence of this development. More elaborate information is provided by me in a few other publications: See f.i. "Organizational Behaviour As Emotion Management" in: Emotions in the workplace, Neal M. Ashkanasy, a.o.'s, Quorum Books, Westpoort, 2000, or "Negotiating as Emotion Management", Holland Business Publications, 2002; http://www.hbp.net/content/html/71.asp.

Also the references with the article provide more historical examples.

I quite agree with your remark that the historical perspective deserves more attention in understanding organizational behaviour. In my next contribution on managementsite.com I will eleborate some of the consequences of 'modern emotion management' as described already by Theo Liedmeier in his reaction.
 
RA
From:M.R. van der Zwaag
Date:29-08-2005
Contribute:Organizational behavior in historical perspective
Section:Personal Effectiveness
Type:Article
Response:Mijn complimenten voor de heer Mastenbroek dat hij:
- het thema emoties (weer??) op de kaart plaatst
- een historisch kader schetst

Met inachtneming van het voorgaande lijken er ook nogal wat verwijzingen te ontbreken:
- Machiavelli heeft veel geschreven over gedrag, emotie in relatie tot macht (hypothese: mogelijk ontleenden organisaties wel hun gedrag aan gouvermentele instituties i.t.t. tegenwoordig waarbij de overheid niet-gouvenementele organisaties probeert te kopiëren)
- de katholieke kerk was in de genoemde periode een productie-organisatie (lees: commerciële organisatie) van belang voor zover ik weet (hypothese: de kerk heeft veel instructies uitgevaardigd over het omgaan met emoties in relaties tot organisatiegedrag)
- opnieuw een hypothese: ik kan mij bijna niet voorstellen dat een organisatie als de VOC geen instructies zou hebben uitgevaardigd die het organisatiegedrag bepalen / reflecteren.

kortom: ik denk dat de heer Mastenbroek een uiterst interessant thema aansnijdt dat meer uitdieping verdient dan in deze paar pagina's mogelijk is; m.i. is het enorm interessant als er een samenwerking ontstond met een historisch instituut als bijv. het ISG en mogelijk een organisatie van bedrijfspsychologen om dit onderwerp uit te diepen en te vertalen naar de huidige organisatiekunde
 
bedrijfsarts
From:Theo Liedmeier
Date:16-08-2005
Contribute:Organizational behavior in historical perspective
Section:Personal Effectiveness
Type:Article
Response:Excellent that this subject is put into focus. Daily I am confronted with the results of scientific management: suppressed anger at employees. Instead of having it out and out of the way, it usually is translated into denial and subtle harassment. This increases the mutual ill-will and ends in sickleave with lots of costs for the employer. These costs are not borne by the manager, but in the end influences both daily performance on the workfloor and financial results
 

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