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Prof. Dr Willem Mastenbroek
Prof. Dr E. van de Bunt
Drs C. Visser

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Negotiating as emotion management
Prof. dr. W.F.G. Mastenbroek
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Readers Top 10

The readers top 10 is a list with the 10 best assessed contributions, assessed by our readers on a 10  point scale according to an advancing average over the past 7 weeks.

1.

Strategic sourcing; a bridge too far?
Teije Bakker, Matthieu Goede en Gert Teusink
The concept of sourcing is gaining popularity in both organisation and management studies. This article offers a conceptual framework that regards sourcing as a strategic function of a company. Using a handful of real world examples, the authors illustrate how different levels of improvement in the sourcing function can be attained.

2.

Revisiting the Balanced Scorecard
David Creelman
The BSC seems to be doing quite well: 60 procent of firms use it and satisfaction with the scorecard is high. There are, however, problems regarding its implementation. Our correspondent in Canada has reviewed how companies tend to use a balanced scorecard and the complications that often arise.

3.

Finance 2.0 – Crisis
Superstructures or back to Cooperative Public Services?
Frans van der Reep
We have the chance now to correct the failures of the current system. Frans van der Reep presents some creative viewpoints like the lessons of nuclear reactors and the sorcerer’s apprentice. This brings him to two possible solution scenarios.

4.

Thought Leaders: Wayne Cascio on Responsible Restructuring
An interview with Wayna Cascio
Rich DiGeorgio
Wayne Cascio’s latest book is Managing Human Resources: Productivity, Quality of Work, Profits. He recently spoke with Rich DiGeorgio about the book and his work.

5.

Organizational Resilience in Times of Crisis
Does the people centered philosophy still work during crisis?
Coert Visser
Is laying-off people during crisis a good strategy? Some organizational research is stating this does not work and may backfire even. The situation in the American airline industry after the terrorist attacks of 9/11 was an almost unparalleled crisis. An excellent chance to take the test. Which companies proved to be most resilient and why?

6.

Learning to compliment effectively
Coert Visser
Complimenting is attractive for many people. Most people prefer to and view it as more constructive to say something positive than to say something negative. After all, who does not want to be appreciated for what he does?

7.

Constructive and activating management techniques
Tips for staying results focused and appreciative while directing people
Coert Visser en Gwenda Schlundt Bodien
Directing people can be a challenging task. What should you do when an employee reacts defensively and does not acknowledge the point you are trying to make? Or what about an employee who raises all kinds of different subjects and one who complains utterly? This article describes a tool for dealing effectively with different kinds of resistance by employees.

8.

Alternatives to Psychopatic Organizations
A review of: the book and film, The Corporation by Joel Bakan
David Creelman
Popular organisational structures of governance are often heavily criticised. Their disadvantages seem to outweigh their advantages. In some ways, they may even been seen as psychopaths. Why is this the case? And perhaps more importantly, are there other structures that are superior? And what should be the specific role of the government in improving the effectiveness of organisational forms? Our correspondent in Canada, David Creelman, discusses some new literature regarding these issues and suggests a way forward.

9.

Selling Professional Services
Five-steps towards a more effective services sales process
Mark Hordes
Selling professional services is quite different from selling products. 5 Steps to improve the professional sales process in support of the overall services sales strategy. A hands on approach! Already a quick scan of this contribution will provide you with suggestions directly applicable to your business.

10.

Strategy in the new economy
Do the current methods for making a strategy remain valid?
Hans Oosterhuis
With the recent developments of the so-called new economy, there’s reason to rethink the strategy and budget process. Oosterhuis does just this and argues that the strategic process should be drastically shortened.

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Readers' Response
Lecturer-HRM
Indeed, the interview thrown insight into the crux of the problem i.e. downsizing. Very few studies...
K. Srinivasa Rao
Don't treat the symptoms, treat the illness
Reading your response, Luc, I'd like to clarify some of my writing. I think you paraphrased it quite...
Richard Peters
Treat the illness, not the symptoms
Reading your response, Luc, I'd like to clarify some of my writing. I think you paraphrased it quite...
Richard Peters
Solution-focused change blog
Here is my English blog dedicated to solution-focused change: http://solutionfocusedchange.blogspot....
Coert Visser
Re: People want to be heard
Richard Peters makes a relevant point in arguing that it's not blogs that are the culprit, but the p...
Luc de Ruijter
Mensen willen gehoord worden
Een blog is op zich het probleem niet, de mensen ook niet. Het is de afstemming binnen de hele organ...
Richard Peters
thanks
Thanks for promoting my brand! Best regards, Frans Duurland...
Frans Duurland
Video interview with Maister
Here is a new interview with David on the Consulting magazine website: http://tinyurl.com/y7uupj ...
Coert Visser
Different period
Dear Robert, US Airways and America West merged a while ago (within the last two years). The study...
Coert Visser
USAirways is America West
USAirways is America West. This article with both entities separately listed is deceiving. ...
Robert Byrd