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Prof. Dr Willem Mastenbroek
Prof. Dr E. van de Bunt
Drs C. Visser

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Negotiating as emotion management
Prof. dr. W.F.G. Mastenbroek
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Readers Top 10

The readers top 10 is a list with the 10 best assessed contributions, assessed by our readers on a 10  point scale according to an advancing average over the past 7 weeks.

1.

A Solution for Avoiding Procrastination
Allison Gamble
A Solution for Avoiding Procrastination

2.

Managing Business Complexity
Pieter Klaas Jagersma
Complexity is a managerís many-headed monster. Managing complexity effectively to better serve the full range of customer needs can give you a leg up on the competition. Reducing complexity can significantly improve a companyís competitiveness by simultaneously lowering costs, improving customer benefits and cutting response times. Timely analysis can help companies master the increasing complexity of business.

3.

The Role of the Knowledge Centre in Knowledge Management
The failings of decentralised knowledge facilitation. Choosing the opposite direction.
Boyd Hendriks
The failings of decentralised knowledge facilitation. Choosing the opposite direction.

4.

Finance 2.0 Ė Crisis
Superstructures or back to Cooperative Public Services?
Frans van der Reep
We have the chance now to correct the failures of the current system. Frans van der Reep presents some creative viewpoints like the lessons of nuclear reactors and the sorcererís apprentice. This brings him to two possible solution scenarios.

5.

When will the Q-Project finally be finished?!
Willem Mastenbroek
"Responsibility for improvement belongs in the line!" Everybody always agrees with this statement. Subsequently, every effort is made to undermine that responsibilty. Regular change management promotes irresponsible behavior! This applies to TQM and many other change programs. An approach that links up directly with the line organization is summarized.

6.

Organizational behavior in historical perspective
Part 1: The taming of emotions
Willem Mastenbroek
The current high degree of self-discipline and control looks quite natural and selfunderstood. It definitely is not. Morerover our ways of emotion management show a close relation with patterns of power and dependency. This is another neglected area. How helpful is modern skill-training in its disregard of emotional drives and power differences?

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Readers' Response
Lecturer-HRM
Indeed, the interview thrown insight into the crux of the problem i.e. downsizing. Very few studies...
K. Srinivasa Rao
Don't treat the symptoms, treat the illness
Reading your response, Luc, I'd like to clarify some of my writing. I think you paraphrased it quite...
Richard Peters
Treat the illness, not the symptoms
Reading your response, Luc, I'd like to clarify some of my writing. I think you paraphrased it quite...
Richard Peters
Solution-focused change blog
Here is my English blog dedicated to solution-focused change: http://solutionfocusedchange.blogspot....
Coert Visser
Re: People want to be heard
Richard Peters makes a relevant point in arguing that it's not blogs that are the culprit, but the p...
Luc de Ruijter
Mensen willen gehoord worden
Een blog is op zich het probleem niet, de mensen ook niet. Het is de afstemming binnen de hele organ...
Richard Peters
thanks
Thanks for promoting my brand! Best regards, Frans Duurland...
Frans Duurland
Video interview with Maister
Here is a new interview with David on the Consulting magazine website: http://tinyurl.com/y7uupj ...
Coert Visser
Different period
Dear Robert, US Airways and America West merged a while ago (within the last two years). The study...
Coert Visser
USAirways is America West
USAirways is America West. This article with both entities separately listed is deceiving. ...
Robert Byrd