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Prof. Dr Willem Mastenbroek
Prof. Dr E. van de Bunt
Drs C. Visser

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Negotiating as emotion management
Prof. dr. W.F.G. Mastenbroek
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Readers Top 10

The readers top 10 is a list with the 10 best assessed contributions, assessed by our readers on a 10  point scale according to an advancing average over the past 7 weeks.

1.

The only competitive advantage in professional services
Interview with David Maister - part 2
Coert Visser
How important is ‘marketing’ for a professional? What factors determine career success? How to improve the management of change? What is the first and only competitive advantage in professional services? These are a few of the questions David and Coert are discussing. Quote: “People think that marketing is about getting more business. It’s not. Marketing is about getting better business.”

2.

How customers will foster your web culture
Customer oriented tools to build a corporate web culture
Sylvia van de Bunt-Kokhuis
The second of two parts concerning ‘corporate web culture’, with this article focusing on the customer perspective. The author discusses the needs of the virtual customers and explores the tools that can be used by the web company to enhance its customer relations.

3.

Strategic sourcing; a bridge too far?
Teije Bakker, Matthieu Goede en Gert Teusink
The concept of sourcing is gaining popularity in both organisation and management studies. This article offers a conceptual framework that regards sourcing as a strategic function of a company. Using a handful of real world examples, the authors illustrate how different levels of improvement in the sourcing function can be attained.

4.

Thought Leaders: Wayne Cascio on Responsible Restructuring
An interview with Wayna Cascio
Rich DiGeorgio
Wayne Cascio’s latest book is Managing Human Resources: Productivity, Quality of Work, Profits. He recently spoke with Rich DiGeorgio about the book and his work.

5.

Learning to compliment effectively
Coert Visser
Complimenting is attractive for many people. Most people prefer to and view it as more constructive to say something positive than to say something negative. After all, who does not want to be appreciated for what he does?

6.

Organizational behavior in historical perspective
Part 1: The taming of emotions
Willem Mastenbroek
The current high degree of self-discipline and control looks quite natural and selfunderstood. It definitely is not. Morerover our ways of emotion management show a close relation with patterns of power and dependency. This is another neglected area. How helpful is modern skill-training in its disregard of emotional drives and power differences?

7.

A Solution for Avoiding Procrastination
Allison Gamble
A Solution for Avoiding Procrastination

8.

See-Feel-Change
Review of the Heart of Change by John P. Kotter and Dan S. Cohen, Harvard Business School Press Book, Boston
Jim Mortensen
There is so much talk about how often change efforts in organizations fail that it could make you wonder if successful organizational change exists at all. Well, it does. And by analyzing it we can learn about how to accomplish it. And this is exactly what John Kotter and Dan Cohen have set out to do in their book the Heart of Change. Jim Mortensen from Brigham Young University has written a very interesting review of this book. This book is not yet another analysis of how change so often goes wrong but attempts to answer the precise opposite question: when does organizational change go right and what happens when it does? Mortensen briefly summarizes the book and shares some thought-provoking reflections on its content.

9.

Moving FORWARD with solution-focused change
A results-oriented and appreciative way of making progress
Coert Visser en Gwenda Schlundt Bodien
The solution-focused approach has helped coaches, trainers, consultants and managers to be more effective in realizing their goals. Moreover, it has often made their work more enjoyable. This article presents a simple, new, and - hopefully - sticky model to describe the solution-focused approach: the FORWARD-model.

10.

Managing Business Complexity
Pieter Klaas Jagersma
Complexity is a manager’s many-headed monster. Managing complexity effectively to better serve the full range of customer needs can give you a leg up on the competition. Reducing complexity can significantly improve a company’s competitiveness by simultaneously lowering costs, improving customer benefits and cutting response times. Timely analysis can help companies master the increasing complexity of business.

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Readers' Response
Lecturer-HRM
Indeed, the interview thrown insight into the crux of the problem i.e. downsizing. Very few studies...
K. Srinivasa Rao
Don't treat the symptoms, treat the illness
Reading your response, Luc, I'd like to clarify some of my writing. I think you paraphrased it quite...
Richard Peters
Treat the illness, not the symptoms
Reading your response, Luc, I'd like to clarify some of my writing. I think you paraphrased it quite...
Richard Peters
Solution-focused change blog
Here is my English blog dedicated to solution-focused change: http://solutionfocusedchange.blogspot....
Coert Visser
Re: People want to be heard
Richard Peters makes a relevant point in arguing that it's not blogs that are the culprit, but the p...
Luc de Ruijter
Mensen willen gehoord worden
Een blog is op zich het probleem niet, de mensen ook niet. Het is de afstemming binnen de hele organ...
Richard Peters
thanks
Thanks for promoting my brand! Best regards, Frans Duurland...
Frans Duurland
Video interview with Maister
Here is a new interview with David on the Consulting magazine website: http://tinyurl.com/y7uupj ...
Coert Visser
Different period
Dear Robert, US Airways and America West merged a while ago (within the last two years). The study...
Coert Visser
USAirways is America West
USAirways is America West. This article with both entities separately listed is deceiving. ...
Robert Byrd